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Top 5 Reasons to Partner with an RPO Provider

If you’re trying to keep overhead as low as possible for your business, you probably do as many things as you can yourself or, perhaps, you delegate to your small in-house staff. And while this may work for a lot of areas, it often pays to outsource certain tasks. This is where RPO comes in. 

 

If you have been having a difficult time finding and keeping good employees, it could be time to seek help from a recruitment consultancy. An RPO provider will help free up your time and provide you with a number of other benefits. Here’s what you can expect:

Seeing What’s Working and What Isn’t

An RPO company will take a close look at your current recruitment methods and the results you have gotten. They will then figure out ways to improve what’s working, fix problem areas, and streamline the workflow – while documenting the entire process.

Determining What Best Meets Your Needs

If your Human Resources department has been in charge of every aspect of recruiting, that could end. An RPO provider can work in conjunction with the department to conduct vital yet routine tasks. Or, to allow HR to be more productive and focus on other pressing needs, RPO can handle almost everything, except making the hire.

Access to Great Candidates Immediately

An RPO service provider already has the tools to find excellent candidates in a range of specializations and industries. Even if you have job postings all over the Internet, it is possible that these job seekers have not seen them. With RPO, they can quickly find a list of qualified candidates and can follow up with them right away.

RPO = The Ability to Fill Niche Roles

If one reason why you’ve had trouble finding good talent is that you have a unique business or you are looking to fill a niche position, there’s a good chance an RPO firm will have experience with this and know exactly what approach to take.

An RPO Partner That Will Go Beyond Locating Candidates

An RPO provider doesn’t just look for candidates; they can also be instrumental in the overall hiring process. They want to create a partnership that will be good for your company now and well into the future. 

When looking into RPO providers, you need to choose one that will get to know your company inside and out in order to find the perfect employees. This is the goal of Noon Dalton. We want to provide you with top remote teams that will help your business grow. You can learn about all of the BPO services we offer, and to get more information, contact us.

 

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How Do Virtual Remote Teams Help Recruiters?

The virtual remote teams approach can take you all the way up to the interview.

 

There’s no need to read any further if your reason for retaining virtual remote teams is only to cut costs. You’ll see savings —but it’s not always immediate, and it also might not present itself the way you expect. How do you value efficiency?

 

The team’s value and how they can help you is much like the word itself. The definition changes depending on how you look at it. Ultimately, you will see the return on your investment. Are you cutting costs or creating value—and which effort is more important in the long run?

 

Taking a Closer Look 

What are virtual remote teams, anyway? You’ll likely get a different answer from each of the next five people you ask. None of them may be incorrect, and here’s why:

 

Something that’s virtual means that it’s almost or nearly as described, but not completely or according to strict definition. The most common synonyms attributed to virtual are essential and practical. Mesh this definition and those synonyms with someone who you’d hire as a resource to help you with recruiting. 

 

The fact that they’re virtual may only mean they’re not physically at your office. Or, it could mean that you needed someone who would comb through a huge database to find candidates with a highly specific qualification. It’s a temporary need, best suited for virtual remote teams. What you may need is a database professional—not an HR professional.

 

That’s the beauty of bringing in virtual remote teams to help you with recruiting. Since they can be almost, nearly, or not completely recruitment specialists, you also have the flexibility to assign those administrative tasks to them that would otherwise consume the time of your existing staff. 

 

Recruiters are trained to be resources that help organizations find and retain talent. It’s a process that requires us to actually interact with people. But what did those people you depend on to help you keep a steady stream of recruited talent walking through the front door do today? How much time did they spend on the interactive part versus username-password admin stuff, or simply sifting through potential candidates online?

The Numbers Game

The administrative requirements to source and screen candidates for any company with ongoing needs caused by growth are overwhelming to existing recruiting staff. Both in terms of the sheer number of candidates available, as well as the constant demoralizing self-questioning of, “Did I decide to get into HR or recruiting to sit in front of a computer screen and look at resumes all day?”

 

Your virtual remote teams, on the other hand, actually did set out to specialize in database management and extraction, as well as candidate sourcing. Or any of the administrative responsibilities you plan for them to work on. It’s extremely important—this part of the search—but it’s not where you want to involve well-compensated people with extensive recruitment experience. You want virtual remote teams who cultivate the specialized skills of building resume databases, and the administrative efforts involved. 

 

You’re only compensating these virtual remote teams to focus on the specific tasks they accomplish. It creates a huge efficiency even if it means you’re paying someone else to do something an existing employee could have done. You won’t do it if you only look at this from a cost standpoint. You will, however, if you look at it from the standpoint of the efficient use of your company’s internal resources.

Virtual = Scalable

There’s a bit of the “physician, heal thyself” theme that runs along with recruitment and using the services of virtual remote teams. How capable and effective are you at filling your own recruitment positions? What if, tomorrow, your company landed a contract that doubled or tripled your employee recruitment needs? Could you hire permanent staff fast enough to keep up with the demand?

 

A virtual remote team can keep up with it. Think of how much of the recruitment process remains administrative. From preliminary screening to shortlisting, the virtual approach can take you all the way up to the interview. Scale up—or down—as fast as you need. Your virtual remote team is there to do specific jobs. They don’t come with the same set of expectations that an in-house employee brings to the table. 

 

That’s the true value proposition of a virtual remote team in the recruitment arena. It’s all about intelligence gathering, sorting, and preparation. Then it’s you and your staff’s turn to make the connection – and make the hire.

 

To learn how RPO outsourcing can help you discover top talent, contact Noon Dalton.

 

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How Outsourcing Can Help Private Equity Firms

The private equity industry has grown quite substantially over the last decade, attracting only the brightest of minds to participate in this highly competitive market.

 

Due to the rapid growth of the industry and need to consistently remain relevant and competitive, private equity funds have been leaning toward the outsourcing of their administrative and portfolio management functions in order to increase overall organizational efficiency.

 

Here is an in-depth description of the private equity industry and the reasons and advantages of outsourcing in private equity firms.

How Does Private Equity Work?

The appeal of investing in private equity is that you are able to achieve high returns on investment (ROI) that are less correlated with indices, which is the case when investing in publicly listed shares. The only trade-off with investment in private equity is that it requires a much longer waiting time for returns and is much less liquid than public shares. 

 

Due to the higher returns, the private equity industry has seen immense growth over the last few years, with an increased number of investors and employees.

 

However, private equity managers need to have their attention centered around trading, as this function of the business is pivotal to profit generation. As such, private equity firms have started to outsource the non-investment functions of their business in order for their internal focus to lie solely in their investment functions.

What are the Advantages of Private Equity Outsourcing?

Previously, private equity firms were hesitant to outsource non-investment functions of their business due to the complexity of the industry within which they operate.

 

However, numerous advantages occur in the case of private equity firms that outsource non-investment functions and the portfolio management of their business. This operational method has gained traction in recent years.

 

Some of the advantages that have resulted from outsourcing include:

  • the reductions of variable costs
  • increased portfolio profitability
  • providing private equity managers with more time to focus their attention on the firm’s core business

The Reduction of Variable Costs

An in-house call center can be a source of high variable costs for a business. This is because something as simple as call volume variation can result in an unpredictable telephone bill from one month to the next. Additionally, there are other fixed costs and overheads that occur, such as salaries and utility bills. 

 

In an industry as complex as private equity, the talent requisition process for call center agents would need to be quite stringent. Operators need to be well-versed in the technicalities of the industry in order to engage with clients.

 

The in-house management of administrative functions can also result in an increase in variable costs incurred by the firm. Fluctuations in sales can have cascading effects on the need for office supplies and utilities.

 

By outsourcing non-investment and administrative functions to a third party, private equity firms are able to remove these internal variable costs and transfer them to the third party for a more fixed cost. 

Industry Standardization

Due to the rapid growth in the private equity industry, standards and best practices have been implemented, especially from an administrative perspective. This is especially true as a result of asset class diversification and the increased stringency in regulatory reporting. 

 

For an existing private equity firm, this would theoretically mean that all administrative staff would require constant upskilling in order to perform their functions in line with the industry standards and requirements.

 

In the case of outsourcing, this cost is incurred by the third party and they would have to ensure that their staff remains well-versed in the most updated industry standards and best practices. 

The Role of Institutional Investors

Institutional investors tend to invest in alternative markets that comprise of unconventional types of equity (with conventional equity being stocks, bonds, and cash), which, due to their level of complexity, carry a higher level of risk.

 

As such, an emerging trend in the case of institutional investors has been to outsource their administrative and portfolio management duties to third-party administrators and managers in order to focus on the core of the business, due to its high risk and competitive environment. 

 

Based on the success of outsourcing in the industry of institutional investment, private equity firms have also started to partake in this practice, as it reduces internal overheads and allows for an external, neutral third-party administrator to manage the firm’s books. 

 

Additionally, institutional investors have also started to display interest in increasing their exposure to private equity markets, as they have been outperforming public equity markets and other asset classes. In order to gain the support of institutional investors and inspire confidence in these investors, it is important to show that all administrative matters are well managed and up to date with the latest standardization methods and best practice protocols.

 

As such, by applying the same principle of outsourcing to third parties as they do within their own industry, these goals can be achieved. 

Transparency Through Reporting

Transparency has been a contentious issue in the private equity industry for many years. Industry standards such as GIPS 2020 and ILPA 3.0 have been put in place in order to ensure that firms are transparent with regards to their operations.

 

The benefit of transparent and thorough reporting is that this can also be used to provide firms with a competitive advantage from a PR perspective. The use of a third party for fund administration and reporting can result in more accurate reporting, as they have first-hand experience through their fund administration, as well as honest and unbiased reporting. 

Efficient Use of Internal Human Capital

Fund administration and portfolio management can be demanding business functions in terms of resources required, both human and intellectual capital. In light of the increasing demand and stringent protocols of reporting, and the advanced technologies being utilized, the feasibility of having this function within a private equity firm has decreased substantially. 

 

Private equity firms are opting to outsource fund administration and portfolio management to third parties in order to improve internal operational efficiency and resource allocation and to ensure that all industry standards and protocols are followed at all times. 

Portfolio Management

In the case of companies, it is important to focus on the core activities of the business, and this can sometimes not include the management of the business’ portfolio. By outsourcing the portfolio management of your company to a third party, you are assured that their focus is solely on the growth of your portfolio. 

 

The third-party would also focus primarily on doing the necessary research and due diligence to ensure that your funds are invested in stocks that are most likely to result in positive returns, and, therefore, increase your overall portfolio profitability.

 

Furthermore, collaboration can occur between company founders and outsourcing resource managers to utilize the skills and services of offshore staff to make the best decisions for company portfolios, resulting in increased profitability for your company. 

Why You Should Outsource

Successful businesses are able to demonstrate high levels of adaptability in order to cope with, and thrive, in times of immense change.

 

The world has become more appreciative of transparency and responsible business practices; characteristics that are most often displayed through thorough reporting. All of these features can contribute to a business’s competitive advantage and can set it miles ahead of its competitors. 

 

Aside from public image, internal operational efficiency is key to sustainable business management and profit maximization. In order to focus on the core aspect of the business that leads directly to revenue generation, it may be worthwhile to consider outsourcing functions that, although vital, can still be performed in a satisfactory manner by the third-party service provider.

 

It is important to ensure that third-party service providers are aware of the requirements and are able to fulfil the required tasks in line with organizational and industrial standards. 

Private Equity Outsourcing – the Figures

The private equity sector has performed very well in recent years, with private equity firms having almost $1 trillion at their fingertips. As a result of the increase in investors and funds, a large percentage have become inclined to outsourcing their administrative and portfolio management functions. 

 

In Europe, 70% of private equity firms are outsourcing while, in the United States, between 30 – 40% of firms are outsourcing. This figure is on the rise. Outsourcing to a third party can allow you to focus on the core aspects of your business and you can rely on the experts in their respective fields to attend to their tasks.

 

Furthermore, from a financial perspective, outsourcing can be a more cost-efficient option, as the costs incurred from outsourcing tend to be more fixed than they would be if these functions were in-house. 

 

From the perspective of risk reduction and aversion, outsourcing allows for external administrators to implement controls, processes, and technologies that minimize concerns around privacy, errors, and procedures.

 

As external administrators and portfolio managers would be solely focused on performing their functions in line with regulations, they are consistently documenting and auditing their policies and, as such, there is an overall improvement in quality assurance and profitability. Outsourcing the risk is both cost-efficient and time-saving.

What Noon Dalton Can Do for You

We are a company that focuses specifically on back-office administration and customer care. The services we offer include recruitment process outsourcing (RPO), eCommerce, business owner services, real estate assistants, general administrative services, portfolio management, as well as voice telemarketing. 

 

As a company that may be experiencing rapid growth, it is important to focus on the core aspects of your business. Our team of highly skilled and experienced consultants can assist you with all of the non-core functions of your business operations.

 

Our consultancy is free to all our customers, with trained professionals ready and waiting to help. So read our case studies and contact us today and let us develop a meaningful relationship with your business, so that you can focus on making your business grow.

What is BPO? – A Guide to the Ins and Outs

Whether you are just finding your feet or a multi-billion dollar corporation – everyone has busy work. In other words, you have the work you love doing – selling, designing, advising – then there is administration work, payrolls, and customer complaints – the work that takes your focus away from your main functions.

 

When your mind isn’t completely focused, your work suffers – both on an individual and enterprise level. This brings us to BPO (business process outsourcing) as a possible solution. Some may find themselves asking – ‘What is BPO?’, or ‘What does BPO mean for my business?’ – we are going to answer these questions.

What is BPO?

BPO is when you contract defined work processes to an external agency. As a general rule, BPO is used for auxiliary processes – that busy work we were talking about. By outsourcing your auxiliary functions, you create the space for your team to focus solely on core functions – the work that they love. Commonly outsourced business processes include:

 

We can further divide these processes into ‘front office’ and ‘back office’. Front office processes involve dealing with customers directly – such as telemarketing services, while back-office processes involve internal functions like IT support and accounting. BPO refers specifically to back-office functions.

 

When examining ‘What is BPO?’ we must distinguish it from FPO. We could say that ‘BPO’ is the external backup to help your team run as efficiently as possible.

What is BPO – The Different Types of BPO

The question ‘What is BPO?’ is too broad. We’ve just seen how many types of services can be outsourced – so we need to break things down even further. BPO can be categorized into three main groups:

  1. Knowledge Process Outsourcing (KPO) – these are outsourcers that have expertise and capacity to perform highly skilled functions – e.g. financial advisors, accountants, recruiters, etc.
  2. Legal Process Outsourcing – these are, as the name suggests, legal services such as contracting, documentation, and other legal concerns.
  3. Research Process Outsourcing (RPO) – research and analysis functions ranging from market research to biotech. 

Where is BPO?

When answering the question – ‘What is BPO’, we also need to look at – ‘Where are we outsourcing to?’. BPO is divided into three categories

  1. On-shore – within the same country as you, for example, if you are a US-based company, on-shore agencies would be based in the US
  2. Near-shore – a country close to your location – so if you’re in the US, near-shore would be Mexico or Cuba. Normally, near-shore agencies are based in places with similar time zones.
  3. Off-shore – based in countries far away – vendors may be based in the Philippines or India. 

On an important note, when choosing a near or off-shore-based agency, you need to bear two key features in mind. Choosing a country where the exchange rate is in your favor has obvious advantages of decreased labor costs. There is a trade-off here – where the currency is low, there may be great political instability and this could interrupt workflow. So, we need to balance between cost and politics. 

Should I Consider BPO?

Now that we’ve answered the question, ‘What is BPO?’, we need to dive deeper into how BPO can help your business. Here are some of the main advantages of BPO

  • Space to concentrate – BPO frees your talent from unnecessary work. This allows your core team to focus on the work that brings in money. This can help to improve your business growth. There is also an indirect cost advantage, here. If you are paying your top talent top dollar and they spend 40% of their time doing busy work – you’re wasting money. A low-level worker can perform that same work, at a much lower cost. 
  • Decreased costs– hiring in-house staff is expensive. Not only are you responsible for their pay but also benefits, sick leave, and training. In addition, in-house employees require facilities – office space, computers, etc, which carry their own costs. BPO cuts all these additional costs leaving you with only the cost of labor.
  • Increased productivity – in-house personnel is able to give all their attention to core functions. 
  • Improved efficacy – you can choose to outsource to experts. Having your books done by an actual accountant instead of an overworked sales manager will improve quality and efficacy. 
  • Increased flexibility – with BPO, you can increase and decrease the size of your outsourced team on demand. Because you don’t have contracted employees, and talent is readily available, onboarding is much quicker. Additionally, because your remote team is contracted to your BPO agency, and not your business directly, you can decrease the size of your team without worrying about labor disputes. 
  • Expand your global presence – some outsourcing companies offer twenty-four-hour service in multiple different languages. This gives you the opportunity to service customers irrespective of language and time barriers.  

BPO Myths 

As with all things, there are disadvantages to outsourcing, but there are often misconceptions as to the severity of these disadvantages. With the right provider, the pros far outweigh the cons. Believed downsides include:

  • Myth -The BPO provider won’t understand my business 

 

Fact – You want to pick an outsourcing partner that is familiar with your industry and one that has a comprehensive onboarding plan

  • Myth -My BPO agency will steal my business ideas. 

 

Fact – Your outsourcing partner has their own business to run, a reputable business will have non-disclosure clauses and other legal protection in their contracts.

  • Myth – I will lose control if I outsource BPO.

 

Fact – Not true, with the right outsourcing partner you will be able to maintain the level of control you are comfortable with. 

  • Myth – My outsourcing partner will detract from my brand identity. 

 

Fact – Outsourcing companies are experts in switching ‘voices’ to maintain the brand identity of their multiple clients. It’s what outsourcing companies are paid to do. Furthermore, BPO specifically refers to non-core business functions. so your identity remains the same because your core business stays the same.

So, When Does BPO Go Wrong?

Problems with outsourcing occur when there is a breakdown in communication between you and your BPO provider. Communication is key to avoid issues such as:

  • Slow delivery 
  • Sudden changes in pricing 
  • Poor quality 

 

These three problems can all be addressed with predefined outcomes (KPIs), explicit contracting, and constant open lines of communication. If your outsourcing partner can’t do that, they shouldn’t be your partner. 

What is the BPO Industry Like?

When we consider our main question, ‘What is BPO?’, we need to consider it within the context of the global industry. In 2017, it was estimated to be worth $144.9 billion with a growth of roughly 2% per annum. If nothing else, this huge market shows that BPO works – otherwise so many people wouldn’t use it. 

What is BPO – Take Home Points  

‘What is BPO?’ is a multifaceted question, we can break it down into these core points.

  1. BPO saves your core team time and energy allowing them to focus on jobs that require their talent.
  2. You can outsource a variety of jobs – both front-office and back-office. Start small – outsource one function that puts a lot of pressure on your employees e.g. data capturing. See how this fits into your business culture. If it’s a hit, you can expand your outsourcing efforts. If you encounter obstacles, see if changing your outsourcing partner may help. 
  3. The main purpose of outsourcing is to preserve your resources, in terms of both personnel and money. The beauty of this is that outsourcing doesn’t compromise efficiency, growth, or productivity – in fact, it enhances it. 
  4. There are many myths around BPO but the truth is that a lot of these are born out of fear of losing control. With a good partner, you should be able to be as involved as you want to be. 

 

It can be scary to start outsourcing – particularly when you have put the blood, sweat, and tears into building a successful business. Bringing outsourcing partners, such as Noon Dalton, onboard gives your business access to pools of talented workers to add value to your team. So, ‘What is BPO?’ – it’s growth, it’s potential, and it’s the way forward.   

 

See our case studies and contact us today to discuss a BPO solution for your business.

10 Ways RPO Helps Recruiters

Make recruiting as cost-effective and efficient as possible with a recruitment process outsourcing (RPO) solution.

 

While robots may eventually take our jobs, for now most businesses still rely on actual humans to keep things running smoothly. This means that the best people have to be identified and recruited. And while this sounds pretty straightforward – you have a job opening, there’s a good candidate, welcome to the team – it’s just not that easy. 

 

Recruiting is a long and grueling process if not done thoughtfully, as the wrong person could be detrimental to the success of an organization. While your business may utilize an HR department or in-house recruiters to find great talent, recruitment outsourcing can still be beneficial to a range of organizations.

How can Recruitment Process Outsourcing Help Recruiters?

Using an outside recruitment agency offers a business an assortment of advantages, including:

1. RPO = Reduced Costs

If you use headhunters or pay to have access to job boards, think about how much money you’re spending. An outsourced recruiting solution eliminates the need because the entire recruiting process is streamlined. 

2. RPO Brings Quicker Results

Need somebody right away? An RPO remote team has the training and tools to find exactly who you are looking for, even in highly specialized industries and roles. Finding a great fit for your open position won’t take long.

3. Fewer Distractions

Recruiting should only be one aspect of an HR department, but it can easily become the main focus. When this occurs, all of the other things that need attention can be neglected, which could hurt the company. Let RPO remote teams take care of tasks, from sorting candidates to actually finding qualified talent.

4. Better Candidates With RPO

A candidate shouldn’t be hired based solely on his or her resume, but when a position needs to be filled quickly or a recruiter doesn’t have a lot of time, it may be the only deciding factor. Often, this can be a mistake because personality and culture fit play important roles. RPO remote teams are trained to screen for individuals with the skill sets that matter.

5. Reduced Turnover

Another benefit of better candidates is that positions don’t open up as often. This means that your business will be able to operate uninterrupted and you won’t need to spend as much time and money constantly having to hire new workers. And when you do, you’ll have the efficient resources to fill the gaps.

6. RPO Gives Flexibility

While your business may have a core group of permanent employees, you may need to bring in new people on a temporary basis. An outsourced recruitment agency works with you to find exactly what you need, and the RPO team itself is scalable as your needs and business change.

7. Consistency

For both the sake of a business and job candidates, the recruiting process should be consistent. This means following the same protocols each time so everyone knows what’s going on and what to expect. RPO remote teams are highly trained and their processes are thoroughly documented, meaning that your process will remain consistent (or even improve).

8. Improved Employment Brand

Everything your business does is a reflection of your brand, including hiring. This is why your recruiting process is important. Hiring good candidates enhances your brand and makes you look good to future job applicants.

9. The Ability to Compete With Any Company

You may not have the same resources as a big corporation, but recruitment outsourcing lets you compete with big corporations for the same candidates. A crucial distinction: finding them and making first contact.

10. A Satisfied Executive Team 

At the end of the day, good recruitment means finding the right people as quickly and inexpensively as possible. Because an outsourced agency gives you the best opportunity to do this, your management team and executives will be happy with the results. RPO frees up your employees – from HR workers to top executives – to work on the vital tasks that grow your company.

If your business is in need of top talent and you don’t know where or how to find it, get in touch with Noon Dalton for RPO services.

 

We will help you find the right candidates and save you a lot of time and hassle in the process. See our case studies and contact us today.

 

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How Can Call Center Outsourcing Help Businesses?

Bring in remote teams for call center outsourcing if you want a cost-effective investment in efficiency. 

 

For all the advantages company websites offer, they’re still no substitute for direct communication with your customers. You still need a way to reach out to them, and they want the ability to contact you. Your continued growth and success will make a call center a necessity. 

 

Are you ready for an investment in call center outsourcing? Prepare yourself for some sobering financial statistics. 

 

It’s not the real estate costs you’ll have to worry about. They generally account for 5 to 10% of a call center’s operating costs. Your biggest expense will be labor, which can account for 80% or more. That is, if you intend to do it yourself. But why incur the cost when a call center outsourcing is possible at a fraction of the price? 

Call Center Outsourcing Expertise Isn’t Always Expensive

It’s a common misconception that the price of business augmentation is steep. But your real choice is to spend a lot of money to acquire a competency, or simply outsource it.

 

Smart companies choose the latter. They understand the value of freeing valuable internal resources and the importance of keeping their focus on areas of competitive advantage. 

 

When you turn to call center outsourcing, you’ll save on time. You’ll also recapture significant resources you’ll otherwise spend on training, talent, technology, and expertise. 

Maximize Your Resources

Call center outsourcing is anything but a compromise. You’ll engage the services of an organization that has core competencies in customer care and you’re not shedding potential jobs to make it happen. You are, however, avoiding the financial drain of being pulled into the operational aspects of a non-core activity. Is that a wise use of your time and resources?

 

Call center outsourcing allows you to maximize workforce flexibility. You’re not saddled with the burden of permanent financial commitments to substantial capital investments, either. They’re transformed into scalable operational expenses in exchange for the services of a team of qualified professionals. 

Time is Money

Global footprints and distributed workforces are no longer the hallmarks of Fortune 500 companies. Call center outsourcing gives businesses of all sizes access to skilled manpower and increased productivity.

 

Remote teams reside and work in areas where the cost of living is drastically different than any place in the United States or Europe. You’ll spend less but get more.

 

There’s also the benefit of spreading the risk involved with customer care and communication. Your outsourced call center is riding on their reputation, so they’ll minimize risk and maximize value by offering efficient service, advanced technology, and lower rates. 

Buzzwords or Benefits?

There’s no downside to call center outsourcing. You may hear these terms used as operational buzzwords, but it’s impossible to argue that they aren’t beneficial:

  • Cash flow conservation
  • Focus on core competencies
  • Long-term value creation
  • Large organization capacity without the burden of cost
  • Minimization of risk by reliance on call center experts
  • Access to external talent and technology
  • Asset conversion because of lower capital investments

Noon Dalton – Call Center Outsourcing Made Easy

The transition to an outsourced call center with our coordination is stress-free. We connect you with resources and solutions based on what’s right for your success. It’s not a cookie-cutter process. Even so, there are no surprises, except maybe the discovery of how minimal the setup and learning curve will be. 

 

We hear this last part a lot from our clients often. They anticipate a sustained period of distraction and resource drain. It might be the case if you’re reinventing the call center wheel, but nothing could be farther from the truth.

 

Your new Noon Dalton call center is experienced, professional, and customer-centric. And because it’s a remote team, things get done better, faster, and at less cost. We can show you how call center outsourcing is done

 

See our case studies to see how we’ve helped companies to save time and cut costs. Contact us to discuss a remote teams solution for your business. 

 

See also:

Top 4 Benefits of a Remote Team

A revealing profile of the professional remote team that is about to upgrade your productivity.

 

This article is brought to you by the letter V. As in virtual.

 

Interesting word, virtual. On its surface, it can mean there is no surface. It has two main definitions. In the computer world, “virtual” means something that doesn’t physically exist, but made to appear as if it does with technology. Otherwise, to say something is “virtual” can mean it’s almost or nearly as described – but not exactly. 

 

Ponder the two states of virtual as you apply it to – you knew this was coming – a virtual remote team. If you have a remote team, you know he or she is very real. You will also agree that the benefits of a virtual remote team justify an additional definition. Indispensable.

The Remote Team Transformation of Virtual

Virtual remote teams have come a long way in a short period of time. Not long ago, they were almost as rare as the entrepreneur with a successful exit from their startup that employed them. But they are much more common, and an excellent example of the possibilities when human efficiency and attention are enhanced by technology.

 

You don’t get a robot, but neither do you engage the small business outsourcing services of what used to be called a secretary. Thanks to technology, your remote team has been bestowed amazing powers. 

Here are the top 4 benefits of a remote team: 

  1. Remote teams – there but not there

By virtue of their virtuality, these uber-efficient individuals don’t require the traditional expenses involved with hiring someone to provide you with administrative support. No desk. No chair. You may not actually meet this person for quite some time – if ever – but the lack of anything more than minimal support expenses is something that will make your acquaintance right away. 

  1. The key to true multitasking

Studies have underscored the fallacy that we humans can multitask. Instead of doing one thing and crushing it, you only end up accomplishing a couple of things marginally well. 

 

Think of the one thing you want to do tomorrow that’s as close to perfect as possible. What if you could focus on this because your remote team cleared 25% of your day for you? That’s the current estimate of how much time we’re mired in email hell. The only email decision you’ll need to make is when you’ll pause to sweep through your prioritized messages. Close the calendar. It’s already been updated for you. 

  1. The tip of the virtual remote team iceberg

Go back to the whiteboard and dig a bit deeper if administrative support is the only thing that crosses your mind when thinking of “remote team.” Many of the men and women drawn to this emerging profession are college graduates. What’s your speciality? Why not hire a remote team with the same formal education?  

  1. No ordinary person

Ask an entrepreneur or executive to talk about their remote team. The story they tell you may be nothing resembling what you thought you might hear. Prepare to have your outlook reshaped, and a few stereotypes tossed by the wayside, as well. 

 

Business leaders have already discovered what you will find out when you hire a remote team. They’re often invisible, but it does not diminish their presence. 

 

Here’s something you may not expect. Your remote team will probably be at least bilingual and in many cases, multilingual. They’re knowledgeable and culturally sensitive. Living half a world away shapes an amazing and refreshing attitude toward work and performance. 

Noon Dalton – Your Partner for Remote Teams

The upgrade to your professional and personal productivity is brought to you by the letter V – as in virtual. It’s also made possible by the letter T – as in technology.

 

Advances render geography and distance unimportant, connecting you with amazingly qualified people who have a combination of talent and business skills not easy to find. 

 

You gain more than productivity. Your additional reward is a fresh perspective provided by virtual pairs of eyes and ears. Their reward is the freedom to live and work where they choose.

 

If you’re ready to use remote teams and business outsourcing services to enhance your freedom and profitability, contact Noon Dalton here.

 

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Benefits of Offshore Workers for Small Business

What’s your perception of offshore workers? A typical response falls into one of these two categories: You think it’s good for America because it helps small businesses grow their bottom line by innovating.  

 

Or, you think it’s bad because small businesses are slashing American jobs to grow their bottom line. 

The only certainty about small businesses and offshoring is that most people’s opinion about it is based more on perception than fact. 

Busting Myths about Offshore Workers

FACT: Successful small businesses know the true benefit of remote teams is to shed tasks that don’t add to the bottom line, so employees can spend more time working at things that do add to the bottom line. 

 

FACT: Smart small business owners determine the value of offshore workers based on increasing in efficiency, not on decreasing expenses

 

FACT: Shifting non-revenue-generating job responsibilities to remote teams benefits small businesses and their employees back home. These small businesses use the cost savings to offer more benefits to their employees, invest more in upgrades and improvements, and ultimately return more to the community in the form of taxes paid.

 

FACT: Small businesses often specialize in a product or service. The processes they shift to offshore workers are non-core functions that prevent them from increasing their focus on specialization. Meanwhile, these offshore workers specialize in the non-core business processes that have been shifted to them. It’s a reciprocal benefit. 

 

FACT: Small businesses can’t afford to be cheap. Owners understand that price isn’t enough to differentiate them from competitors. They focus, instead, on quality. This is carried forward in their approach to offshore workers. The lowest price isn’t the denominator. Value is. 

Noon Dalton – Your Resource 

It’s common for people to equate offshore workers with low pay and substandard work quality. Often it’s exactly the opposite. 

 

These workers are highly specialized and compensated appropriately for the quality of work they produce. When you remind yourself that the cornerstone of any small business is a dual focus on quality and specialization, you understand there’s no downside. Everybody benefits. 

 

To learn how BPO outsourcing can help your business grow and remain profitable, see our case studies and contact Noon Dalton.

 

 

See some of our services, including:

 

5 Ways to Effectively Manage a Remote Team

Maximize the capabilities of your remote team by following these tips.

The advent of remote teams has enabled companies of all sizes to gain global access to highly-qualified professionals at a fraction of the cost of in-house employees. This new remote workplace model has numerous advantages.

Particularly when it comes to having a group of skilled individuals who specialize in a variety of disciplines. But managing a remote team is slightly different than managing a traditional onsite workforce – and doing it effectively is key to maximizing the capabilities of professional remote teams. Here are 5 ways to boost productivity and efficiency.

  1. Hire the Right People for Your Remote Team

Just as you would take great care and consideration about who’s working for you in-house, it’s also important to hire the right people for your remote team. Because these individuals will be working remotely, they’ll need to have the initiative, qualifications, and skills to handle tasks without someone looking over their shoulder.

And although you’ll be in constant communication, the more professional your team is, the less managing they’ll need.

  1. Establish a Communication System

Just as you have regular meetings with your onsite team, there needs to be a communication system in place for your remote teams. It’s a good idea to have specific tools that your remote team can use in certain instances.

For example, if a matter is urgent, there’s a phone number to call to provide a progress report; they know who to email on daily tasks; or an effective intranet or project management solution is in place for current initiatives.

Communication should be a part of a remote team’s routine responsibilities, ensuring that everyone is on the same page and gets the required direction.  

  1. Provide Clear and Detailed Expectations

To ensure that your remote team can perform all the tasks that you need, it’s vital to create clear and detailed expectations and to outline exactly how you wish for these to be accomplished.

Providing expected goals (whether they are sales calls, follow-up emails, or social media posts) and a timeline for achieving them are key.  

  1. Create Documented Systems

A great way to ensure that your remote team is working effectively is to create a streamlined and documented system for all processes.

This helps everyone know the who, what, and when of every task. And since everyone is following the same system, they can pass responsibilities on to each other, hold each other accountable, and remain organized. 

  1. Respect and Celebrate Cultural Difference (and Time Zones)

It’s not required, but if you can arrange it so that there’s an overlap between your in-house team and your remote team, even if it’s just a few hours a day, it’s a good idea.

This enables your remote team to get online at the same time as your onsite workers if necessary and can encourage collaboration. It’s important to remember that remote teams often live in another country that’s in a different time zone. 

And although professional remote teams speak excellent English, it’s possible that they may not understand certain expressions or euphemisms that are common to native English speakers.

Being mindful of the cultural differences of your remote teams is helpful to make them feel a part of your team.

Many companies schedule special celebrations and events in which both remote and onsite employees can interact virtually to foster connections and help the remote team feel a deeper sense of engagement in the company mission. 

See:

Noon Dalton – Your Remote Team Resource

Today’s technology allows us to work differently than we ever have before and it’s truly an exciting era for businesses of all sizes throughout the world. Having the ability to cut across geographic boundaries and work with a range of talented professionals gives companies a new way to operate, while maximizing efficiency and productivity. 

Noon Dalton is the leading provider of professional remote teams for businesses across the nation and around the world. If you’re interested in enlisting the services of a remote team, get in touch with us today to get started. 

See our case studies on how we’ve helped businesses to save time, cut costs and boost their output with our remote teams and professional BPO services like:

Importance of Security for Recruitment Process Outsourcing

Security should be constantly on the minds when it comes to recruitment process outsourcing.

With data breaches regularly appearing in the news, companies of all sizes are looking for ways to ensure that they’re securing their company data as well as the data of their customers and clients.

Security Concerns for Recruiters 

Recruiters who are utilizing Recruitment Process Outsourcing (RPO) must ensure that their recruitment data is always kept secure. Remote teams often have access to job boards and extremely sensitive employee information which, if placed in the wrong hands, could pose significant problems.  

Recruiting companies should always interview prospective recruitment process outsourcing agencies to ensure the latest security measures are in place.

As one of the best remote team providers, Noon Dalton takes security seriously for all of our clients. Especially those, like recruiters, that deal with sensitive data. 

We take security so seriously that we developed a comprehensive set of security policies and procedures to ensure that our client data is always secure.

Noon Dalton’s Recruitment Process Outsourcing Security Policies and Procedures

  • Entrance System – We utilize fingerprint authentication at our entrance to ensure that only approved individuals are allowed to enter our facility.
  • Employees – All of Noon Dalton’s remote teams are required to sign confidentiality as well as Non-Disclosure agreements that forbid any client data from being used outside our facility.  All teams must pass a robust background check by an outside, third-party company.
  • Data Security – No DVDs, USB drives, CD’s or hard drives can be brought in by Noon Dalton employees.  A professional security agency manually frisks each employee before they enter our facility.
  • Surveillance System – Security cameras are positioned throughout the office to monitor the activities and movements of employees.
  • Encrypted Connection to Client Servers – Connection to each client-server is handled via a secure VPN tunnel with 128-bit encryption.
  • Compliance – Noon Dalton employs a dedicated Compliance Office that ensures our strict compliance procedures are adhered to and updated regularly.
  • Servers & Workstations – Sophisticated routers are used to block HTTP, FTP, and TCP/IP traffic.  All Data Entry Workers only have access to a Linux Operating System from which they remotely access Noon Dalton servers.  Our security monitors these servers 24/7.  This way all of our clients’ data is secure and we can easily track exactly what each remote team is working on at any time.

Interested in a Remote Team for Your Recruiting Company?

If you think you could benefit from recruitment process outsourcing but are worried about security concerns, don’t hesitate to contact Noon Dalton today. 

We have robust security policies in place to ensure that your data will always be protected.  For more information, contact Noon Dalton Recruitment Services today. 

Read our case studies to see how we’ve helped so many increase their output, saving time and money along the way.

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