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Category: Customer Support

Goodbye Call Center, Hello Customer Experience Center

"89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a...

Should You Outsource Customer Service?

Good customer service is essential to the wellbeing of any business. But when your workload is too high to manage...

What Are the Benefits of Outsourcing Customer Support for SaaS?

The SaaS industry has grown by around 500% over the past seven years. It's no surprise, then, that businesses in...

Things to Consider Before Choosing to Outsource Customer Service

Choosing to outsource customer service can have a huge positive impact on many aspects of your business if you're looking...

What You Need to Know Before Outsourcing Customer Service

If you've ever doubted the importance of customer service, consider the last time you sat on hold with a service...

How to Provide an Excellent Customer Experience Through Customer Support Outsourcing

The sum of an individual's encounters with your company and brand, from awareness to purchase and beyond, is referred to...

The Importance of Customer Focus in Outsourced Customer Support

Customer expectations are higher than ever, and your customers are analyzing your business more closely than ever before. They're comparing...

Self-Service Customer Support – Helping Customers Help Themselves

In today's world, providing outstanding customer service has become an increasingly complicated concept. Customers have several channels through which to...