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The Top 3 Benefits of Recruitment Process Outsourcing

Expert recruitment process outsourcing remote teams can take on much of the workload

 

We succeed when we focus on what we’re good at. If you don’t do it well—and maybe that’s only because you don’t have to do it often—should your organization put time and resources into it? The answer is no. 

 

We turn to experts when we want specific help. It’s an efficient, cost-effective way to accomplish things that are outside your organization’s core competencies. The benefits extend both inward and outward. Your people can focus on what they do best. It generates productivity and innovation, which creates value for your customers. 

 

That’s why a growing number of highly successful companies have stopped trying to handle the complicated process of employee recruitment. Finding and hiring talented people is crucial. Doesn’t it make sense to assign that responsibility to professionals who do nothing but find company superstars? 

 

Don’t get this confused with the core responsibilities associated with HR. Those can and should be handled by your own people. Recruitment, however, is an ongoing specialized effort that can become extremely expensive and a huge drain on your resources—unless you approach it from an efficiency standpoint.

 

And if you are a specialized recruiter but don’t have the resources to do the pivotal yet routine tasks, there is also a way that you can acquire this expertise – efficiently.

 

These top 3 benefits of recruitment process outsourcing will help you put its efficiency into perspective. 

1. Near Instant Results

Recruitment process outsourcing teams do nothing but tasks related to recruitment. It means that an unexpected open position can be rewarded with a list of highly qualified candidates within hours of your request. These are potential employees who may not ever have heard of your company, and they might not even see a job posting if you did it yourself. 

 

RPO specialists don’t just sit around building databases. They find top talent by building relationships with passive job-seekers. Most of these people would be invisible to you, otherwise. 

2. Drastic Reductions to Your Own Time and Effort From Recruitment Process Outsourcing

Shouldn’t your people be spending 100% of their time and effort focused on what you hired them to do? After all, they got the position because they were good at it—specialists in their own right. Recruitment process outsourcing gives you that ability for talent acquisition. Your HR professionals can focus on the internal responsibility of employee retention.

 

If you are a recruiter, RPO remote teams can spend that time sorting and finding candidates, while you focus on making the vital connections.

 

It’s likely that your need for ongoing employee recruitment is for a specific area or industry type. RPO companies tend to focus on recruiting for specific industries. It means there’s little or no learning curve involved when you retain a recruitment process outsourcing team. They’ll have years of experience under their belts in finding exactly the types of people you need. 

3. Recruitment Process Outsourcing = Impressive Cost Savings

Most reputable RPO companies go far beyond just recruiting efforts. They give you the option to simply step back and let them take care of the process from the start to the point where you do the candidate interviews. Or, you can require that the recruitment process outsourcing team integrates itself with the in-house systems and processes your company uses. It’s a completely flexible partnership.

 

Consider the costs being saved if you rely on RPO to do it all. The expensive efficiency infrastructure they have in place is something you would have to invest in yourself. 

 

Your company has a core specialty. Unless you’re a recruiting company, it’s not finding employees. And if recruiting is a core competency, recruitment process outsourcing teams have the specialized expertise to take some of the burden of routine tasks off your shoulders, finding, classifying, and presenting a range of qualified candidates.

 

Recruitment process outsourcing isn’t about cutting costs—although you’ll ultimately see savings. It’s about efficiency. 

 

To learn how Recruitment Process Outsourcing can help you discover top talent, contact Noon Dalton today.

See also:

Top 3 Reasons Outsourcing is Right for Your Business

Outsourcing lets you focus on the things that grow your business.

 

The speed of business is moving faster and faster. Competition for opportunities is growing even more fierce. There’s often little time to think about it. You either say, “we’re going to do it,” or you pass and keep going. 

 

This greatly shortened window of opportunity has caused massive growth in the outsourcing industry. A growing number of companies have discovered that engaging the services of an outsourcing business increases operating efficiency by allowing them to focus on their core competencies. It’s not a cost-cutting measure. It’s the ability to make resources go farther. Here are the top 3 reasons why outsourcing is right for your business. 

1. Outsourcing is Cost-Effective

Smart organizations don’t simply use an outsourcing business to cut expenses. They use the same amount of resources to increase productivity while cutting costs. Outsourcing goes to highly-educated workers in countries with a vastly lower cost of living than the United States or Europe. 

 

From a comparative standpoint, when you outsource, you gain members of your workforce with skills and experience equal to or surpassing your existing staff. They’ll be paid by the hour or by the task—but at a rate reflecting the economy where they reside. This is why overseas outsourcing provides a high return on your investment. 

2. Outsourcing can Happen Quickly

Think about the last time you made preparations for a business expansion. Let’s say it was to increase your bandwidth to take on a sizable new client. If you’re a small business, you know there are plenty of sharks in the water. You likely didn’t have much time to arrange for the logistics. It’s possible that rushing caused some costly mistakes. 

 

Business outsourcing services stand at the ready to help you scale. With their assistance, you’ll do it much quicker than you could have possibly done it yourself. Your core competency is not to be in a state of constant expansion. This is the core competency of business outsourcing services

3. It Helps You Shed Non-Value-Added Productivity-Wasters

Businesses that rely on sales forces to generate revenue can attest to this. Your sales team isn’t selling when they’re busy doing the crucial administrative tasks involved with customer maintenance. Fulfillment, follow-up, and even up-selling prevent your salespeople from getting in front of new prospects. 

 

One of the top benefits of a remote team is the ability to transfer the repetitive, administrative, and sales-related tasks to them for follow-through. As an added benefit, you may also discover that this reinforcement of your sales staff increases customer retention and satisfaction. 

 

We observed earlier that one of your core competencies is not to be in a state of constant expansion. That’s worthy of a re-visit. If you utilize the benefits of outsourcing, you can sustain a constant state of growth that’ll cost you less than if you tried to do it with your own people—if you had those people. 

 

Recruitment Process Outsourcing (RPO) is one of the things a virtual team does best. The candidate research and processing involved in HR is time-consuming and seldom is value-added if you seek a return on its investment. Remote teams that specialize in this field can help you find and screen the talent you’ll need as your business grows. 

 

Did you detect a recurring theme in these three top reasons why outsourcing is right for your business? They’re all time-related. With outsourcing, you can act as quickly as you can decide. 

 

Contact Noon Dalton today to find the right solution for you.

 

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5 Advantages of Offshore Outsourcing

Smart business owners – even when they’re running successful companies – are always on the lookout for ways to get better. Whether it’s the use of new tech or maybe just a different office design, there are always things that can be done to make improvements.

 

One tactic that can be a windfall for organizations is offshore outsourcing. And whether it’s for a small business or a large corporation, outsourcing offers several benefits, including: 

Substantial efficiencies and savings with offshore outsourcing

The bottom line can never be too far from your thoughts, and offshore outsourcing can help you save a lot of money – but only if it’s done well enough to generate efficiency. Depending upon what you need them for, employees in the U.S. can demand high salaries.

 

But using people with the same skills (and sometimes better ones) in other countries can lower salary costs dramatically. In addition, remote teams don’t have to be hired on a permanent basis, you can just use them for certain projects or when you need them to scale up. 

Access to unique skill sets

You and your staff surely have expertise in a number of areas, but certainly not all of them. Database development, for example, is not everybody’s forte, but there are tons of amazing people out there who can help your business remotely. 

 

You don’t have to waste time (and more money) training current employees when skilled pros are already available. 

Getting things done 24/7

Business owners are constantly looking for ways to get more out of each day, but instead of sacrificing sleep to cram in extra work hours, offshore outsourcing is the better solution. When you use workers in different time zones, you can keep your business humming along virtually around the clock. 

Better focus

How many balls do you have in the air on a daily basis? Wouldn’t it be nice if you didn’t have to do so much juggling? When you utilize remote teams, you can outsource repetitive tasks so you and your team can focus on what matters most. 

Happier employees

Do you ever feel guilty about having an employee do something that’s boring or just not what someone of their experience and talents should be doing? The truth is that they probably don’t like it either. The good news is that outsourcing these tasks will make everyone feel better. 

 

Ready to see what offshore outsourcing can do for your business?

If you want to improve your business, you should think about outsourcing. And to make the entire process as easy as possible, you can count on Noon Dalton. No matter what tasks you want to outsource, we can find you the best people to do them.

 

Read our case studies. For more information contact us here.

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Improve Efficiency in Your Business With Outsourcing

As a business owner, are you focused on streamlining your business operations and making them more effective? Of course, you are! Efficiency is a driver of continuously improved productivity and revenue. And ongoing checks and adaptations enable any sized business to do the following:

  • Adjust through economically uncertain periods
  • Swifty make process and procedure changes during disasters
  • Maintain stable productivity and revenue
  • Continuously improve products or services

 

The answer to achieving all these results and more? Outsourcing

 

Outsourcing is when a company subcontracts a portion of its value chain to a third-party company or affiliate. This may involve HR support, customer support, accounting and bookkeeping, insurance processing, sales support, underwriting, and other tasks. Take a look at Noon Dalton’s full offering of services for a better idea of everything the outsourcing process can entail.

Benefits of Outsourcing

There are many benefits to using an outsourcing partner, including:

  • Cost efficiency
  • Faster results
  • Talent management
  • 24-hour workforce potential
  • Saving on monitoring costs
  • Risk management

Any company considering hiring an outsourcing partner needs to undergo a comprehensive skills audit before choosing an outsourcing partner. That way, you can make the most of these perks. Let’s take a look at them in more detail.

Cost Efficiency

There is a dramatic difference in the wage costs of companies in western nations to those operating in developing countries. Hiring a specialized remote workforce overseas will dramatically improve cost-cutting endeavours. The difference in expenses may vary by up to 60%.

 

Read more about improving efficiency in your business with outsourcing.

Faster Results

Yes, doing it alone seems less complicated, but there are benefits to handling all processes and production internally. Often, however, not enough attention is paid to every detail, and important issues are left overlooked. 

 

This may lead to a lower standard of services or products. When you outsource, you share the burden of maintaining quality with the offshore partner. 

Talent Management

Surprisingly, developed countries often have a shortage of skilled workers, or these skilled workers come at a high cost. Outsourcing those tasks to developing countries such as India, the Philippines, and Kosovo can significantly decrease labour costs. 

 

The skilled workforce in these countries are well-versed in English and are excellently equipped to communicate and complete tasks. What’s more, outsourcing this talent is far cheaper and more efficient than hiring new, full-time employees. 

Saving on Monitoring Costs

When new staff is hired, extra resources are needed to oversee workflow, capability, and efficiency. This often means more money is spent getting the correct systems, tools, and technology needed to have an effective monitoring system in place. Extra staff, such as managers, might also need to step in.

 

With an outsourcing partner managing an offshore group of employees, both productivity and efficiency monitoring are structured, driven, and handled externally. This completely removes the concern for a monitoring infrastructure – a comprehensive offering.

24-Hour Workforce Potential with Outsourcing

Simply put, you’ll get more done in a day. Outsourcing a team overseas most often means your staff is working across multiple time zones. So, while the business’s in-house local team closes operations, the offshore team is just starting their workday. 

 

This creates an opportunity for improved efficiency and reliable customer service or even bigger production delivery for manufacturing companies.

 

Why not make doing business easier? An offshore labor force from a developing country helps many businesses cut payroll expenses while enabling a business to operate in an environment with more business-friendly labor laws.

 

Outsourcing a team internationally would mean fewer problems and no need for you to explore complicated labor laws. Conveniently, your outsourcing partner will handle all legal obligations.

Risk management

The dangers of keeping all your eggs in one basket are more than metaphorical. A natural disaster affecting your premises or a technological failure could stop productivity and lead to client and revenue loss. 

 

Hosting a proactive workforce across different geographical locations gives you many advantages. For example, in the case of a disaster, work may continue in unaffected areas. This also adds the benefit of operating around the clock, should the company outsource through a partner within a different time zone.

Examples of Outsourcing Services


It may seem inconceivable that a workforce halfway across the world may have the knowledge, skills, and aptitude to deliver a seamless and improved service to your clients.
But many offshore businesses have helped big companies increase both efficiency and revenue over the decades.

In fact, many of your favorite and biggest service providers have been outsourcing, and you may be completely unaware. Some of the most popular outsourced services available involve: 

 

Here are just a few examples of the different kinds of outsourcing services available and the big companies that use them.

1. Accounting Outsourcing

Big banks have been outsourcing longer than most companies in America. They use outsourcing partners that are based in countries such as India and the Philippines. With a well-established back-office facility overseas and an offshore financial center, it is far easier to become a global financial transaction hub.

 

Companies that provide English language classes for offshore employees along with other forms of linguistic support will provide an improved service offering. 

 

This industry is highly competitive and requires professional skills. The fact that services like accounting and bookkeeping have been outsourced for decades proves that the system works.

2. Call Center Outsourcing

Some of the largest companies in the world have operations across more than 50 countries, including centers within developing nations. Needless to say, this also increases the number of affiliated employees across the world. These businesses are a good example of scaling and exceptional business practices.

 

Big companies may outsource services like remote teams, customer service, IT, and development. With a mixed in-house, at-home, and offshore staff complement across many services within the business, adapting to change and improving services is easier. 

 

An outsourcing partner often provides all the necessary product training to staff to ensure outbound and inbound clients get quality and improved service. For instance, Noon Dalton offers customized customer service outsourcing with fully-resourced employees.

3. Sales Outsourcing 

Business expansion is made simpler with an outsourced overseas sales operation, as this cuts costs and increases efficiency while minimizing risks. Some American pharmaceutical companies have been contracting offshore partners for both manufacturing and sales since inception.



Dominating Japanese electronics companies use outsourcing affiliates for many of their business processes, including manufacturing semiconductors and television sets. This may extend to outsourcing sales divisions through partners worldwide. For your own customer-focused and comprehensive sales support partner, reach out to Noon Dalton.

4. HR Outsourcing

Outsourcing human resources often means that a business ends up paying a fraction of the cost of a traditional in-house HR specialist. The average HR practitioner will set a company back tens of thousands of dollars per year. And according to the Society for Resource Management (SHRM), for an average period of 42 days, a new employee costs around $4000. 

 

Often, a business may need to urgently hire full-time, in-house staff in other sectors of the company, but will only need a temporary HR expert to handle recruitment. This could happen when businesses need to hire a small group of in-house call-center consultants, software engineers, or cleaning staff.

It may happen that the HR need is temporary, but other new staff is required for long-term purposes. In such cases, it makes practical sense to outsource the HR task and benefit from both the short-term and long-term finance and payroll savings.

 

Some large e-commerce retail companies outsource their US-based human resource management tasks. This allows businesses to master rapid expansion while focusing on product acquisition and automation of internal processes.

 

Outsourcing staff enables companies to focus on essential business operations, so you can focus on expansion and efficient operations.

5. Professional BPO Services

Project-based outsourcing is done by both small and big companies. Instead of hiring a new full-time staff complement for a temporary project, the job gets passed on to experts with adequate skills and experience.

 

Retail companies, for example, use offshore BPO services to keep offering low prices, as industry demands often overwhelm and may stall a single business. International workforces also provide cheaper labor.

 

Many big retailers with centers across the world operate a global sourcing office and store under several affiliated companies. These come in the form of large warehouses that can easily be the size of a small village. Retail heaven!

 

The bigger the desire to expand to maximize efficiency, the larger the need to outsource multiple internal projects to get the best and fastest results.

Multiple-Service Outsourcing Partners

Small to medium-sized enterprises (SMEs) and big businesses might have numerous outsourcing needs they may not even be aware of. These can cut across many departments within a company.

 

But you don’t have to choose a different partner for every related task or department. To simplify processes, it is highly advisable to outsource your multiple service requirements to a single outsourcing partner. Find out how Noon Dalton has helped clients manage multiple tasks by viewing our case studies.

 

The possibilities are endless with the right outsourcing partner that gives both big and small companies the opportunity to expand, improve profits, and provide a better work/life balance for their employees.

 

There is a better way forward. Partner with Noon Dalton to take your business to the next level of success.

5 Things to Consider When Choosing an Outsourcing Company

Which value proposition did the outsourcing company lead with: cost savings or efficiency?

 

Few businesses of any size are totally self-sufficient. They can’t do everything perfectly, and they don’t do everything themselves. The smartest of them don’t even try. 

 

Succeeding in today’s economy means staying focused. A successful business keeps its concentration on core competencies. Let’s say they’re an IT company that has a large sales staff that travels frequently. They don’t try to nail the logistics of itineraries, flights, and hotels.

 

They partner with a specialist for that. Take the “partner with a specialist” idea and apply it to outsourcing. You want to work with someone who knows how to do what you shouldn’t be thinking about doing.

 

Here are 5 things to consider when choosing an outsourcing company.

1. Start Looking, Even if You Don’t Think You’re Ready for an Outsourcing Company

What you don’t know about good outsourcing companies might actually be what’s holding you back from the next step in your business expansion. They can audit your operations and tell you what would work right now, versus what you need to wait to outsource. 

2. Be Clear About What You Want to Accomplish

Remember that you’re going to be selecting an outsourcing company that has a reputation for succeeding in doing what you need to get done—whether it’s setting up a call centre or recruitment process outsourcing (RPO)

 

The outsourcing company should be more interested in understanding your strategy than asking you how you want the operations to run. Be prepared to provide them with the success scenario. They’ll be clear on how it will be attained with outsourcing services.

3. Look for Flexibility in an Outsourcing Company

The leaders in the outsourcing industry got that way because they don’t tell their customers how they will have to change in order to do business with them. Indeed, that should be a big red warning sign for your company. 

 

Choose an outsourcing company because of its ability to understand and adapt to your processes and procedures using offshore workers. After all, it’s what makes your company unique. You wouldn’t have them in place if they didn’t work for you. You shouldn’t have to change your approach to success. 

4. Remember: You Get What You Pay For

Outsourcing was never all about cutting costs and saving money. Nevertheless, there are outsourcing companies who still make this their main value proposition. Be wise and move on if you hear this main pitch. 

 

Look instead for a company capable of showing you how they will use offshore workers to get things done quicker and more efficiently. Look for a partner who’s capable of connecting your operations with outsourced specialists who can do what you need to be done better and faster than you can do it yourself. The cost savings will naturally be there, and more of them will accrue over time. 

5. Do You Know What’s Driving the Value of Your Company? 

Consider it to be a binary equation. Everything your company does either adds value, or it does not. The more you focus on the operations that add value to your business, the more revenue you can generate.

 

A successful partner who can help you with outsourcing must be able to help you determine which non-value-added tasks are best to outsource so that they can be done better, faster, and for less money. 

 

Ready to get started with an outsourcing company? Contact Noon Dalton today and we’ll help in every way we can. 

 

See more articles like:

Remote teams for Data Mining & Lead Generation 

Rightsourcing vs Outsourcing 

How do Virtual Remote teams Help Recruiters? 

 

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Can Outsourcing Help Businesses Expand More Affordably?

Can outsourcing help businesses expand? YES! You’ll have more revenue for growth opportunities with fewer in-house employees.

 

Most business owners are looking for ways to expand their workforce without having to stretch their budget to its limits. Even from day one of operation, they probably envision reaching customers nationwide or even globally. Accomplishing this takes a lot of savvy – and perhaps trying new or innovative ideas. Enter, outsourcing. 

 

Business outsourcing sounds like something that might be expensive; after all, you’ll be paying people not currently on your payroll to do work for you. But the truth is that it can help save quite a lot of money in several areas.

Here’s why outsourcing is the more affordable option for expansion:

No-Cost Training

How much money do you spend on training? In 2020, Training Magazine’s Training Industry Report found that the average company in the U.S. spent $1,111 per employee on training alone. But when you use outsourcing services, you won’t have to worry about allocating time or money to train people; they’ll come to you with the skills and knowledge you need. 

Better Use of Your Team

You may have brilliant, creative people working in your company (yourself included, of course), but if they’re constantly getting bogged down with things like data entry or other necessary administrative tasks, their core skills are wasted. With outsourcing, you can delegate work like that to remote teams while your best people focus on more important initiatives. 

Reduced Operating Expenses

Even renting a small office can take a big chunk out of your budget, but if you have to accommodate more workers, would you be able to afford a larger workspace? And what about the furniture, computers, and other things you would need?

 

This is another cost-saving benefit of remote teams. Without having to spend more on rent, you can get the same quality of work, and perhaps even more of it quicker, as a recent study found that remote workers actually have higher productivity.

Can Outsourcing Help Businesses Expand? That and More!

Now that you are saving so much capital, you can search for opportunities to grow your business. Outsourcing is especially good if you’ll be looking for investors. When you have money to put back into your business – and you’re showing how dedicated you are to growth – it will be much more attractive to potential investment partners. And no matter the size of your business, growth is always a win. 

 

Can outsourcing help businesses expand? Yes. And Noon Dalton will be your trusted partner to provide the best remote teams to achieve your goals. For years, we have been providing outsourcing services to numerous companies in an assortment of industries, including e-commerce, real estate, customer care, and many more.

 

On the fence about outsourcing? Get in touch with us. In a few minutes, we can determine if what we offer would be a good fit for your business.

 

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Top 10 Tasks for a Real Estate Remote Team

Take back your sanity with a real estate remote team from Noon Dalton

Real estate agents lead incredibly hectic lives. It’s definitely a 24/7 profession and one that can quickly become overwhelming. Between the constant showings, the weekend and late-night work, and the delays and issues with closings that crop up, it is not a profession for the faint of heart. This is where a real estate remote team can work wonders. 

Noon Dalton’s remote teams are an incredibly useful and affordable resource that can minimize the amount of busywork that’s burying you now. Passing off these 10 tasks to your real estate remote team can open up more time for you to focus on the tasks that generate the most income for you – meeting with clients and closing deals.

SEO and online marketing:

As a realtor, it’s incredibly important to have a viable online presence. With a real estate remote team, you can hand off much of this administrative work to ensure that traffic to your company’s website is being maintained through various online sources, such as Craigslist and other online tools, without having to do the actual work yourself.

Social media marketing:

Social media is another avenue that is being put to good use by savvy real estate agents. Keeping up with all of your relevant social media accounts such as Facebook and Twitter takes time and is a perfect task to outsource to a remote team.

Website administration:

Creating images and content for your website is another great use of a remote team.

MLS and website listing administration:

Once a property hits the market, your real estate remote team can become the point for any changes that need to be reflected either in the MLS database or on your company website.

General admin support:

Your remote team can also offer general support to handle tasks such as email, bills, reminders, and sending other correspondence on your behalf.

Transaction coordination:

Your real estate remote team can take charge of the transaction process by interfacing with other realtors, clients, customers, vendors, attorneys, title and escrow agents, and lenders. 

Short sale processing:

Allow your remote team to handle monitoring the documents necessary to complete the sometimes arduous and time-consuming short sales process.

Agent field support:

Allow your remote team to take over scheduling appointments and showings.

Gather feedback from showings:

Keep your finger on the pulse of all your showings by using a real estate remote team to facilitate constructive feedback from other realtors and clients that are viewing one of your listings.

Lead generation, database creation, and maintenance:

Hand off your lead generation and database administration tasks to your remote team. You’ll keep leads coming in while you focus on other, more time-sensitive tasks.

A Real Estate Remote Team is the Resource You Need

Interested in hiring a remote team or learning more about this service?

 

Read our case studies, and see our other articles about how remote teams can streamline your Real Estate CRM, What BPO is and more. 

 

Contact us to find the right solution for you and your business.

 

See also:

3 Areas Where a Remote Team Can Optimize Productivity

Business Hours. What are those? You might be a sole proprietor or a Fortune 500 enterprise, but operation hours are often 24/7 in modern business, thanks to a world connected by the Internet. It’s that same connection that provides you with the solution to keeping a workforce that’s flexible and cost-effective. 

 

Most people call it outsourcing. We prefer to call it “rightsourcing.” It’s finding the right people, for the right job, at the right price. And here are three ways to effectively employ a remote team once you’re connected:

1. Secretarial Services from a Remote Team

Effective delegation starts at the top. If you’re going to manage a remote team, you need to let them help you help them. That starts with a bit of “retro” thinking.

 

You’ve seen it on old TV shows. Nobody answered their own phone, administrative staff did that. But today, there are a lot of routine tasks we’ve let creep back into our lives since the days of honest-to-goodness secretaries. 

 

Some of this might be hard to let go of. Your email might be the most difficult. Inc. Magazine’s David Burkus reports that email eats up 23% of our workday. He also notes that many of us check our email up to 36 times an hour. What would you accomplish if you turned that task over to a member of your remote team?

2. Research

“Google it.” The notion is a reflex at this point, as search engines are such a powerful tool that we just start looking up things ourselves. But if it’s your job to provide leadership, why are you letting this task gobble up your management bandwidth?

 

You can spend the next 30 minutes scanning Google returns in search of your quest for information (that’s assuming you know how to phrase the query), or you could spend two or three minutes pushing out an email request to a member of your remote team. 

 

Say you want information about how many miles the average person drives each week, but you don’t want that data skewed by commercial vehicles. Oh, and it would really be helpful if you could see how that breaks out by region. 

 

Do you want to bounce through website links hoping you hit the holy grail of information? Or would you rather have the information delivered to you by a professional remote employee? Keep in mind what you could have accomplished during that Google time, instead.

3. Clearing the way

A shift in thinking turns good leaders into great ones. In a sense, they adopt the philosophy that they work for their employees. 

 

Adding a remote team to this mix supercharges everything. What can your remote employees do to help you make your on-site team more successful? 

  • How many more deals could your sales team close if they could rely on a member of your remote team to prepare a custom PowerPoint presentation for each call?
  • What sort of strategic insight could your finance department help you with if they could rely on a remote employee to take care of the administrative aspects of accounting and bookkeeping? 
  • What new sales and revenue opportunities could your marketing department uncover if they could outsource the time-consuming tasks of monitoring social media? 
  • How many innovations to your company culture could your HR department make if they could push the day-to-day administrative efforts of payroll and benefits to a member of your remote team?

 

These are tactical decisions, but they have to start based on a strategy – one focused on migrating tasks to gain efficiency. 

A Remote Team is an Asset

Is outsourcing any of this work a precursor to getting rid of employees? This may be the final task you’ll tackle as you work with a remote team. It’s human nature for people to be concerned when you take responsibilities away from them. 

 

In this case, you’re removing the things that are keeping your employees from reaching their peak productivity. Administrative tasks slow us down. We’re less creative. We’re less innovative. We accomplish more when we’re free to focus on our respective areas of expertise.

 

This is an obvious benefit of outsourcing, but misplaced concerns sometimes obscure it. Instead of in-house workers hearing that something’s being taken off their plate and handed to a remote team so that they can be more productive, some may interpret it to mean they’re being devalued. 

 

Make sure your people on-premises know and understand the reason you’ve brought on the services of a remote team. And make it clear how it will benefit them. It’s to make your A-Team the best they can be. 

 

See our full list of professional BPO services. Read our case studies. Get in touch today to discuss. 

 

See also:

5 RPO Tips for Recruiters

Get the most out of your investment in RPO with these tactics.

 

If you’ve decided to go with Recruitment Process Outsourcing for your business, you have made a wise decision. RPO can augment your existing recruiting efforts and help you find great candidates while saving a lot of time in the process. To get the most out of RPO services, here are five good tips to remember:

Start With an RPO Plan

For any initiative to be successful, you have to go in with a clear plan. This involves creating specific goals and putting a strategy in place to achieve them. The RPO company needs to be aware of exactly what you want to accomplish – in terms of the pace of finding employees and the specializations required – in order to find you the best talent.

Keep the Lines of Communication Open

Your RPO service provider should be able to get in touch with you when they need to, and vice versa. Because different situations often arise and needs can change quickly, the contact person on both ends has to be able to be reached at a moment’s notice.

Have a Clearly Defined Company Culture

Just because a candidate has a sparkling resume doesn’t mean he or she is a good fit for your business. Culture plays an important role in recruitment, which is why the RPO vendor and the remote team should have a good understanding of your values.

Maintain Consistency

In order for everyone to be on the same page, consistency is vital. All processes should be documented and followed as closely as possible. This not only ensures consistency, it makes scaling up or down seamless. And when protocols need to be changed or upgraded, a team effort will ensure that the new standards are put in place.

Create a True RPO Partnership

The relationship with your RPO provider will never be successful unless you see them as your partner. Because the right employees are so important, you have to trust that the company is looking out for your interests and will do what is best for your business.

 

In the world of RPO, that means finding the employees that work for your needs and make the process as efficient as possible.

 

Because there is now so much competition for quality job applicants, you have to be savvy with how you recruit. Deciding to employ an RPO company is a great first step, and the above RPO tips for recruiters will let you maximize your investment. And if you are looking for remote teams that can fill important positions within your company, Noon Dalton can supply them.  

 

Whether you’re looking for qualified candidates, sales support, data entry, customer service, eCommerce BPO or even accounting, we will make sure you get the right people for the job. To learn more about RPO  and what we can do for you, see our case studies and contact us today.

How to Outsource Customer Service the Right Way

Worldwide, companies turn to customer service outsourcing. The reason? To save costs, reduce workload, increase office capacity, and handle customer queries around the clock. Outsourcing customer service makes for an attractive solution, and yet many businesses don’t quite get it right.

 

Doing your research before you start to outsource customer services is essential. It’s key to understand the pros and cons and to consider how to make this third-party service work within your context. 

Read on for a list of tips, advice, and considerations that will help you get this critical business function right.

What Customer Service Outsourcing Is and Why You Should Consider It for Your Business

Business process outsourcing (BPO) is the process of hiring a third party to perform business functions on your behalf. Read our blog post on what BPO means for more info.

 

Customer service outsourcing involves hiring a third party to take care of the customer service aspect of your business. 

 

If you’re still deciding whether it’s the best solution for your business, consider the many benefits of customer service outsourcing:

  • Reduced training costs. To provide the best possible service, in-house training is an ongoing process. This is a time-consuming, costly exercise. Many customer service companies take responsibility for training the customer service team. Here at Noon Dalton, this approach saves our clients time and money. 
  • Greater scalability and flexibility. Increasing or decreasing the size of your workforce is much simpler when you opt for customer service outsourcing. The outsourcing firm can upscale or downscale on your behalf.
  • Lower staff costs. With an internal team, you pay more than just salaries. You also pay for benefits such as health insurance and retirement funds. When you opt for customer service outsourcing, the third party incurs all these costs.
  • Reduced operating costs. Having to house staff members in a central location can be expensive. You’ll have to cover rent, equipment, utility bills, and more. With customer service outsourcing, these costs aren’t for your account. And with a fixed service fee in place, you are less affected by fluctuations.

 

How to Outsource Customer Service the Right Way

Once you’ve decided to outsource your customer service function, it’s time to take a closer look at how to get it right.

1. Be Precise and Clear About What You Want to Achieve

This first step is crucial in determining how successful customer outsourcing will be for your business. You need to clearly understand and describe what you want to achieve and what you expect from the third party you’re hiring. 

 

Spend a bit of time thinking through your goals and objectives. For example: are you trying to cut costs? If so, exactly how much are you trying to save by outsourcing? Be clear and specific. 

 

Next, it’s time to set clear expectations for the third-party company you’ll be using. Having a clear expectation on cost savings is a good start. However, you should also be asking questions like: 

  • What do you want them to do for your customers? 
  • To what kind of standard are you expecting them to deliver? 
  • What are the different key performance metrics (KPIs) you’re setting? 
  • What are the expected scores? 

 

Include your legal department in discussions and set clear contractual obligations in place. 

2. Be Customer-Centric

At this stage, nobody knows your customers like you. You and your team interact most with them and understand what makes them tick. You also have a good idea of what they expect from you in terms of customer service and what they’d like for you to improve upon. 

 

Leverage this information when choosing the customer service outsourcing company you’d like to bring on board. The decision largely depends on the kind of experience you want to provide for your customers. 

 

Try to find a company that shares your values and communication style, as you don’t want them to deviate too much from what you’ve already built. You want to have a seamless transition and for the customer to perceive the outsourced team as being a part of your company. 

3. Choosing the Right Third-Party Partner for Outsourcing Your Customer Service 

When it comes to customer service outsourcing, there are plenty of options out there. It’s easy to pick the wrong partner and end up with a business function that isn’t working as it should. But how do you find the right third-party partner for your business?

  • Reputation. Your reputation is critical and can make or break your business. Look for companies with experience in various industries. Also, be on the lookout for client testimonials that speak of exemplary service. 
  • Presence. Running a multinational organization? Choose a third-party partner with offices around the world. They’ll be able to cater to your different markets and offer services in multiple languages.
  • Capacity. Consider how many clients you have and whether the third party can handle the work. You need to know that they’d be able to manage customer queries seamlessly on your worst and busiest days.
  • Accessibility. Your client base should never struggle to get hold of your outsourced customer service team. Pick a partner whose staff are accessible through multiple platforms such as email, online chats, and social media.

 

Always keep the reason why you’ve decided to go with a customer service third party in mind. Your customer service outsourcing partner must be able to meet the initial and overarching goals you’ve set. 

4. Time To Measure Success

Once you’ve decided on your customer service outsourcing partner, you need to keep an eye on their service. The following key performance indicators are a good starting point:

  • Average Resolution Time
  • Average First-Response Time
  • Net Promoter scores
  • Customer Satisfaction (CSAT) scores
  • Ticket Volume

 

Set standards for what you want these scores to be and hold your partner accountable. 

5. Communication Is Key

The key to successful customer service outsourcing is open lines of communication. The outsourced team needs to know what’s happening in your organization at all times. This will help them to represent your company accurately. 

 

For example, if you add a new offering, they need to be made aware of it and trained on the ins and outs before launching it. The last thing you want is a customer service team who sounds like they don’t know or understand your company, as this will reflect poorly on you.

Make Customer Service Outsourcing Work for You

To provide your customers with the best possible service, it’s crucial to choose a customer service outsourcing company with an excellent track record. 

 

Are you ready to work with the best in the industry? Then Noon Dalton is the solution. 

 

With experience across various industries, from real estate to e-commerce, we can provide you with a tailor-made solution that will help your company grow.

 

We go out of our way to understand your customer service outsourcing needs and make it our business to provide a team that meets those exact needs. Contact us today.

 

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