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Outsourcing Your B2B Appointment Setting

In a world where presentation matters, B2B appointment setting services have changed the way we get things done. Through the collaboration of established professionals trained in lead generation methods including telecommunications, media, contractual proficiency, and optimized appointment setting, a company has the potential to grow its monthly revenue.  Ten Powerful Reasons you Should Consider Outsourcing […]

Learning from Pufferfish and Remote Teams

Remote teams can help all businesses function as though they have hundreds of employees  – without having to come up with the big money to pay for it. How? They take the pufferfish approach.  The pufferfish sees no problem sharing its environment with other larger fish that could swallow them whole. If the need arises, […]

Choosing the Right Outsourcing Partner

Outsourcing has become popular among many businesses. In fact, the global market size of the outsourcing sector grew to $92.5 million in 2019. Regardless of the increased popularity, many private businesses are very wary of outsourcing due to the perceived risk of losing control of the workflow process, potential decrease in quality, and increase of […]

The Top 3 Benefits of Recruitment Process Outsourcing

Expert recruitment process outsourcing remote teams can take on much of the workload


We succeed when we focus on what we’re good at. If you don’t do it well—and maybe that’s only because you don’t have to do it often—should your organization put time and resources into it? The answer is no. 


We turn to experts when we want specific help. It’s an efficient, cost-effective way to accomplish things that are outside your organization’s core competencies. The benefits extend both inward and outward. Your people can focus on what they do best. It generates productivity and innovation, which creates value for your customers. 


That’s why a growing number of highly successful companies have stopped trying to handle the complicated process of employee recruitment. Finding and hiring talented people is crucial. Doesn’t it make sense to assign that responsibility to professionals who do nothing but find company superstars? 


Don’t get this confused with the core responsibilities associated with HR. Those can and should be handled by your own people. Recruitment, however, is an ongoing specialized effort that can become extremely expensive and a huge drain on your resources—unless you approach it from an efficiency standpoint.


And if you are a specialized recruiter but don’t have the resources to do the pivotal yet routine tasks, there is also a way that you can acquire this expertise – efficiently.


These top 3 benefits of recruitment process outsourcing will help you put its efficiency into perspective. 

1. Near Instant Results

Recruitment process outsourcing teams do nothing but tasks related to recruitment. It means that an unexpected open position can be rewarded with a list of highly qualified candidates within hours of your request. These are potential employees who may not ever have heard of your company, and they might not even see a job posting if you did it yourself. 


RPO specialists don’t just sit around building databases. They find top talent by building relationships with passive job-seekers. Most of these people would be invisible to you, otherwise. 

2. Drastic Reductions to Your Own Time and Effort From Recruitment Process Outsourcing

Shouldn’t your people be spending 100% of their time and effort focused on what you hired them to do? After all, they got the position because they were good at it—specialists in their own right. Recruitment process outsourcing gives you that ability for talent acquisition. Your HR professionals can focus on the internal responsibility of employee retention.


If you are a recruiter, RPO remote teams can spend that time sorting and finding candidates, while you focus on making the vital connections.


It’s likely that your need for ongoing employee recruitment is for a specific area or industry type. RPO companies tend to focus on recruiting for specific industries. It means there’s little or no learning curve involved when you retain a recruitment process outsourcing team. They’ll have years of experience under their belts in finding exactly the types of people you need. 

3. Recruitment Process Outsourcing = Impressive Cost Savings

Most reputable RPO companies go far beyond just recruiting efforts. They give you the option to simply step back and let them take care of the process from the start to the point where you do the candidate interviews. Or, you can require that the recruitment process outsourcing team integrates itself with the in-house systems and processes your company uses. It’s a completely flexible partnership.


Consider the costs being saved if you rely on RPO to do it all. The expensive efficiency infrastructure they have in place is something you would have to invest in yourself. 


Your company has a core specialty. Unless you’re a recruiting company, it’s not finding employees. And if recruiting is a core competency, recruitment process outsourcing teams have the specialized expertise to take some of the burden of routine tasks off your shoulders, finding, classifying, and presenting a range of qualified candidates.


Recruitment process outsourcing isn’t about cutting costs—although you’ll ultimately see savings. It’s about efficiency. 


To learn how Recruitment Process Outsourcing can help you discover top talent, contact Noon Dalton today.

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Top 3 Reasons Outsourcing is Right for Your Business

Outsourcing lets you focus on the things that grow your business.


The speed of business is moving faster and faster. Competition for opportunities is growing even more fierce. There’s often little time to think about it. You either say, “we’re going to do it,” or you pass and keep going. 


This greatly shortened window of opportunity has caused massive growth in the outsourcing industry. A growing number of companies have discovered that engaging the services of an outsourcing business increases operating efficiency by allowing them to focus on their core competencies. It’s not a cost-cutting measure. It’s the ability to make resources go farther. Here are the top 3 reasons why outsourcing is right for your business. 

1. Outsourcing is Cost-Effective

Smart organizations don’t simply use an outsourcing business to cut expenses. They use the same amount of resources to increase productivity while cutting costs. Outsourcing goes to highly-educated workers in countries with a vastly lower cost of living than the United States or Europe. 


From a comparative standpoint, when you outsource, you gain members of your workforce with skills and experience equal to or surpassing your existing staff. They’ll be paid by the hour or by the task—but at a rate reflecting the economy where they reside. This is why overseas outsourcing provides a high return on your investment. 

2. Outsourcing can Happen Quickly

Think about the last time you made preparations for a business expansion. Let’s say it was to increase your bandwidth to take on a sizable new client. If you’re a small business, you know there are plenty of sharks in the water. You likely didn’t have much time to arrange for the logistics. It’s possible that rushing caused some costly mistakes. 


Business outsourcing services stand at the ready to help you scale. With their assistance, you’ll do it much quicker than you could have possibly done it yourself. Your core competency is not to be in a state of constant expansion. This is the core competency of business outsourcing services

3. It Helps You Shed Non-Value-Added Productivity-Wasters

Businesses that rely on sales forces to generate revenue can attest to this. Your sales team isn’t selling when they’re busy doing the crucial administrative tasks involved with customer maintenance. Fulfillment, follow-up, and even up-selling prevent your salespeople from getting in front of new prospects. 


One of the top benefits of a remote team is the ability to transfer the repetitive, administrative, and sales-related tasks to them for follow-through. As an added benefit, you may also discover that this reinforcement of your sales staff increases customer retention and satisfaction. 


We observed earlier that one of your core competencies is not to be in a state of constant expansion. That’s worthy of a re-visit. If you utilize the benefits of outsourcing, you can sustain a constant state of growth that’ll cost you less than if you tried to do it with your own people—if you had those people. 


Recruitment Process Outsourcing (RPO) is one of the things a virtual team does best. The candidate research and processing involved in HR is time-consuming and seldom is value-added if you seek a return on its investment. Remote teams that specialize in this field can help you find and screen the talent you’ll need as your business grows. 


Did you detect a recurring theme in these three top reasons why outsourcing is right for your business? They’re all time-related. With outsourcing, you can act as quickly as you can decide. 


Contact Noon Dalton today to find the right solution for you.


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5 Advantages of Offshore Outsourcing

Smart business owners – even when they’re running successful companies – are always on the lookout for ways to get better. Whether it’s the use of new tech or maybe just a different office design, there are always things that can be done to make improvements.


One tactic that can be a windfall for organizations is offshore outsourcing. And whether it’s for a small business or a large corporation, outsourcing offers several benefits, including: 

Substantial efficiencies and savings with offshore outsourcing

The bottom line can never be too far from your thoughts, and offshore outsourcing can help you save a lot of money – but only if it’s done well enough to generate efficiency. Depending upon what you need them for, employees in the U.S. can demand high salaries.


But using people with the same skills (and sometimes better ones) in other countries can lower salary costs dramatically. In addition, remote teams don’t have to be hired on a permanent basis, you can just use them for certain projects or when you need them to scale up. 

Access to unique skill sets

You and your staff surely have expertise in a number of areas, but certainly not all of them. Database development, for example, is not everybody’s forte, but there are tons of amazing people out there who can help your business remotely. 


You don’t have to waste time (and more money) training current employees when skilled pros are already available. 

Getting things done 24/7

Business owners are constantly looking for ways to get more out of each day, but instead of sacrificing sleep to cram in extra work hours, offshore outsourcing is the better solution. When you use workers in different time zones, you can keep your business humming along virtually around the clock. 

Better focus

How many balls do you have in the air on a daily basis? Wouldn’t it be nice if you didn’t have to do so much juggling? When you utilize remote teams, you can outsource repetitive tasks so you and your team can focus on what matters most. 

Happier employees

Do you ever feel guilty about having an employee do something that’s boring or just not what someone of their experience and talents should be doing? The truth is that they probably don’t like it either. The good news is that outsourcing these tasks will make everyone feel better. 


Ready to see what offshore outsourcing can do for your business?

If you want to improve your business, you should think about outsourcing. And to make the entire process as easy as possible, you can count on Noon Dalton. No matter what tasks you want to outsource, we can find you the best people to do them.


Read our case studies. For more information contact us here.

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Improve Efficiency in Your Business With Outsourcing

As a business owner, are you focused on streamlining your business operations and making them more effective? Of course, you are! Efficiency is a driver of continuously improved productivity and revenue. And ongoing checks and adaptations enable any sized business to do the following:

  • Adjust through economically uncertain periods
  • Swifty make process and procedure changes during disasters
  • Maintain stable productivity and revenue
  • Continuously improve products or services


The answer to achieving all these results and more? Outsourcing


Outsourcing is when a company subcontracts a portion of its value chain to a third-party company or affiliate. This may involve HR support, customer support, accounting and bookkeeping, insurance processing, sales support, underwriting, and other tasks. Take a look at Noon Dalton’s full offering of services for a better idea of everything the outsourcing process can entail.

Benefits of Outsourcing

There are many benefits to using an outsourcing partner, including:

  • Cost efficiency
  • Faster results
  • Talent management
  • 24-hour workforce potential
  • Saving on monitoring costs
  • Risk management

Any company considering hiring an outsourcing partner needs to undergo a comprehensive skills audit before choosing an outsourcing partner. That way, you can make the most of these perks. Let’s take a look at them in more detail.

Cost Efficiency

There is a dramatic difference in the wage costs of companies in western nations to those operating in developing countries. Hiring a specialized remote workforce overseas will dramatically improve cost-cutting endeavours. The difference in expenses may vary by up to 60%.


Read more about improving efficiency in your business with outsourcing.

Faster Results

Yes, doing it alone seems less complicated, but there are benefits to handling all processes and production internally. Often, however, not enough attention is paid to every detail, and important issues are left overlooked. 


This may lead to a lower standard of services or products. When you outsource, you share the burden of maintaining quality with the offshore partner. 

Talent Management

Surprisingly, developed countries often have a shortage of skilled workers, or these skilled workers come at a high cost. Outsourcing those tasks to developing countries such as India, the Philippines, and Kosovo can significantly decrease labour costs. 


The skilled workforce in these countries are well-versed in English and are excellently equipped to communicate and complete tasks. What’s more, outsourcing this talent is far cheaper and more efficient than hiring new, full-time employees. 

Saving on Monitoring Costs

When new staff is hired, extra resources are needed to oversee workflow, capability, and efficiency. This often means more money is spent getting the correct systems, tools, and technology needed to have an effective monitoring system in place. Extra staff, such as managers, might also need to step in.


With an outsourcing partner managing an offshore group of employees, both productivity and efficiency monitoring are structured, driven, and handled externally. This completely removes the concern for a monitoring infrastructure – a comprehensive offering.

24-Hour Workforce Potential with Outsourcing

Simply put, you’ll get more done in a day. Outsourcing a team overseas most often means your staff is working across multiple time zones. So, while the business’s in-house local team closes operations, the offshore team is just starting their workday. 


This creates an opportunity for improved efficiency and reliable customer service or even bigger production delivery for manufacturing companies.


Why not make doing business easier? An offshore labor force from a developing country helps many businesses cut payroll expenses while enabling a business to operate in an environment with more business-friendly labor laws.


Outsourcing a team internationally would mean fewer problems and no need for you to explore complicated labor laws. Conveniently, your outsourcing partner will handle all legal obligations.

Risk management

The dangers of keeping all your eggs in one basket are more than metaphorical. A natural disaster affecting your premises or a technological failure could stop productivity and lead to client and revenue loss. 


Hosting a proactive workforce across different geographical locations gives you many advantages. For example, in the case of a disaster, work may continue in unaffected areas. This also adds the benefit of operating around the clock, should the company outsource through a partner within a different time zone.

Examples of Outsourcing Services

It may seem inconceivable that a workforce halfway across the world may have the knowledge, skills, and aptitude to deliver a seamless and improved service to your clients.
But many offshore businesses have helped big companies increase both efficiency and revenue over the decades.

In fact, many of your favorite and biggest service providers have been outsourcing, and you may be completely unaware. Some of the most popular outsourced services available involve: 


Here are just a few examples of the different kinds of outsourcing services available and the big companies that use them.

1. Accounting Outsourcing

Big banks have been outsourcing longer than most companies in America. They use outsourcing partners that are based in countries such as India and the Philippines. With a well-established back-office facility overseas and an offshore financial center, it is far easier to become a global financial transaction hub.


Companies that provide English language classes for offshore employees along with other forms of linguistic support will provide an improved service offering. 


This industry is highly competitive and requires professional skills. The fact that services like accounting and bookkeeping have been outsourced for decades proves that the system works.

2. Call Center Outsourcing

Some of the largest companies in the world have operations across more than 50 countries, including centers within developing nations. Needless to say, this also increases the number of affiliated employees across the world. These businesses are a good example of scaling and exceptional business practices.


Big companies may outsource services like remote teams, customer service, IT, and development. With a mixed in-house, at-home, and offshore staff complement across many services within the business, adapting to change and improving services is easier. 


An outsourcing partner often provides all the necessary product training to staff to ensure outbound and inbound clients get quality and improved service. For instance, Noon Dalton offers customized customer service outsourcing with fully-resourced employees.

3. Sales Outsourcing 

Business expansion is made simpler with an outsourced overseas sales operation, as this cuts costs and increases efficiency while minimizing risks. Some American pharmaceutical companies have been contracting offshore partners for both manufacturing and sales since inception.

Dominating Japanese electronics companies use outsourcing affiliates for many of their business processes, including manufacturing semiconductors and television sets. This may extend to outsourcing sales divisions through partners worldwide. For your own customer-focused and comprehensive sales support partner, reach out to Noon Dalton.

4. HR Outsourcing

Outsourcing human resources often means that a business ends up paying a fraction of the cost of a traditional in-house HR specialist. The average HR practitioner will set a company back tens of thousands of dollars per year. And according to the Society for Resource Management (SHRM), for an average period of 42 days, a new employee costs around $4000. 


Often, a business may need to urgently hire full-time, in-house staff in other sectors of the company, but will only need a temporary HR expert to handle recruitment. This could happen when businesses need to hire a small group of in-house call-center consultants, software engineers, or cleaning staff.

It may happen that the HR need is temporary, but other new staff is required for long-term purposes. In such cases, it makes practical sense to outsource the HR task and benefit from both the short-term and long-term finance and payroll savings.


Some large e-commerce retail companies outsource their US-based human resource management tasks. This allows businesses to master rapid expansion while focusing on product acquisition and automation of internal processes.


Outsourcing staff enables companies to focus on essential business operations, so you can focus on expansion and efficient operations.

5. Professional BPO Services

Project-based outsourcing is done by both small and big companies. Instead of hiring a new full-time staff complement for a temporary project, the job gets passed on to experts with adequate skills and experience.


Retail companies, for example, use offshore BPO services to keep offering low prices, as industry demands often overwhelm and may stall a single business. International workforces also provide cheaper labor.


Many big retailers with centers across the world operate a global sourcing office and store under several affiliated companies. These come in the form of large warehouses that can easily be the size of a small village. Retail heaven!


The bigger the desire to expand to maximize efficiency, the larger the need to outsource multiple internal projects to get the best and fastest results.

Multiple-Service Outsourcing Partners

Small to medium-sized enterprises (SMEs) and big businesses might have numerous outsourcing needs they may not even be aware of. These can cut across many departments within a company.


But you don’t have to choose a different partner for every related task or department. To simplify processes, it is highly advisable to outsource your multiple service requirements to a single outsourcing partner. Find out how Noon Dalton has helped clients manage multiple tasks by viewing our case studies.


The possibilities are endless with the right outsourcing partner that gives both big and small companies the opportunity to expand, improve profits, and provide a better work/life balance for their employees.


There is a better way forward. Partner with Noon Dalton to take your business to the next level of success.

5 Things to Consider When Choosing an Outsourcing Company

Which value proposition did the outsourcing company lead with: cost savings or efficiency?


Few businesses of any size are totally self-sufficient. They can’t do everything perfectly, and they don’t do everything themselves. The smartest of them don’t even try. 


Succeeding in today’s economy means staying focused. A successful business keeps its concentration on core competencies. Let’s say they’re an IT company that has a large sales staff that travels frequently. They don’t try to nail the logistics of itineraries, flights, and hotels.


They partner with a specialist for that. Take the “partner with a specialist” idea and apply it to outsourcing. You want to work with someone who knows how to do what you shouldn’t be thinking about doing.


Here are 5 things to consider when choosing an outsourcing company.

1. Start Looking, Even if You Don’t Think You’re Ready for an Outsourcing Company

What you don’t know about good outsourcing companies might actually be what’s holding you back from the next step in your business expansion. They can audit your operations and tell you what would work right now, versus what you need to wait to outsource. 

2. Be Clear About What You Want to Accomplish

Remember that you’re going to be selecting an outsourcing company that has a reputation for succeeding in doing what you need to get done—whether it’s setting up a call centre or recruitment process outsourcing (RPO)


The outsourcing company should be more interested in understanding your strategy than asking you how you want the operations to run. Be prepared to provide them with the success scenario. They’ll be clear on how it will be attained with outsourcing services.

3. Look for Flexibility in an Outsourcing Company

The leaders in the outsourcing industry got that way because they don’t tell their customers how they will have to change in order to do business with them. Indeed, that should be a big red warning sign for your company. 


Choose an outsourcing company because of its ability to understand and adapt to your processes and procedures using offshore workers. After all, it’s what makes your company unique. You wouldn’t have them in place if they didn’t work for you. You shouldn’t have to change your approach to success. 

4. Remember: You Get What You Pay For

Outsourcing was never all about cutting costs and saving money. Nevertheless, there are outsourcing companies who still make this their main value proposition. Be wise and move on if you hear this main pitch. 


Look instead for a company capable of showing you how they will use offshore workers to get things done quicker and more efficiently. Look for a partner who’s capable of connecting your operations with outsourced specialists who can do what you need to be done better and faster than you can do it yourself. The cost savings will naturally be there, and more of them will accrue over time. 

5. Do You Know What’s Driving the Value of Your Company? 

Consider it to be a binary equation. Everything your company does either adds value, or it does not. The more you focus on the operations that add value to your business, the more revenue you can generate.


A successful partner who can help you with outsourcing must be able to help you determine which non-value-added tasks are best to outsource so that they can be done better, faster, and for less money. 


Ready to get started with an outsourcing company? Contact Noon Dalton today and we’ll help in every way we can. 


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