Customer Support Archives - Page 2 of 3

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Category: Customer Support

The Importance of Customer Focus in Outsourced Customer Support

Customer expectations are higher than ever, and your customers are analyzing your business more closely than ever before. They're comparing...

Self-Service Customer Support – Helping Customers Help Themselves

In today's world, providing outstanding customer service has become an increasingly complicated concept. Customers have several channels through which to...

How to do Customer Support Outsourcing the Right Way

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you...

Why Omnichannel Customer Support is Vital for Successful Customer Care

Consumer behavior is always changing. Impatient customers no longer communicate with firms solely during business hours. Instant gratification is a...

6 Common Outsourced Customer Service Problems (and Their Solutions)

The Internet is awash with painful outsourced customer service problems. It seems to be an inescapable topic. An outsourcing partner...

Why Call Center Outsourcing Should be a Priority

Call center outsourcing has gained popularity over the past few years. Especially as industry titans like The Wall Street Journal,...

Offshore Customer Support is 2x Better and Half the Cost

It’s no secret that one of the main reasons companies consider outsourcing, and outsourcing their call centre services specifically, is...

Dealing with Customer Frustration by Outsourcing Customer Service

The customer relationship management (CRM) process is of top priority in today’s market. A survey of over 18,000 online shoppers...

Customer Service Support Outsourcing: How to do it Right

Defined as a professional provision provided before, during, and after a transaction, taking the steps to ensure your company has...