studio_cq, Author at Noon Dalton

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Author: studio_cq

Goodbye Call Center, Hello Customer Experience Center

"89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a...

It’s Time to Close the Sustainability Gender Gap

Environmental disruption affects all of us, but right now its impacts are hitting women harder. They bear the brunt of...

The Rise of Generative AI: Will There Be a Skills Shuffle?

Technology has always been a catalyst for change in the workforce, and the impact of generative artificial intelligence (Gen AI)...

What is Generative Artificial Intelligence? Down to the Basics

The adoption of AI has witnessed remarkable advancements in recent years, and it is projected that the market revenue for...

6 Ways Businesses Overspend, And How to Stop It

Any shrewd procurement leader understands that you have to spend money to make money. You might come across people who...

What is Impact Sourcing and Why Does it Matter?

The quality and consistency of a company's personnel is critical to its success. Business executives are always looking for high-quality...

The Challenges and Benefits of AI in Outsourcing

Artificial Intelligence (AI) is transforming the outsourcing landscape by enabling companies to automate and streamline their processes, making it easier...

The Benefits of ESG for Growing Companies and Enterprises

As of 2020, 88% of publicly traded companies, 79% of venture and private equity-backed companies, and 67% of privately-owned companies had ESG initiatives in...

Outsourcing for Series A Companies: What Are the Benefits?

Outsourcing has become a common practice for businesses of all sizes and stages, including Series A companies. These companies, which...