Task Management And Back Office Support Services For E-Commerce Specialists
Following the realization that their most experienced team members were being unnecessarily encumbered by day-to-day tasks, the client reached out to Noon Dalton to request help with customer support, order management, research and analysis, website management, purchasing, and accounting.
The Client - Vertana
Based in the United States, Vertana is a conglomerate of e- commerce professionals that cater to and consolidate niche online retailers, with a primary attention to enthusiast communities. Through developing an operating platform to support these communities and their growth in the highly competitive e-commerce market, they have successfully provided the very means of e-commerce convenience. Their in-house specialists have as much as seven years of experience and provide a variety of services, including marketing, technology, and customer support, all in an effort to provide customers with a world-class shopping experience.
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Over the year spent assisting with this, our remote team completed over 150 tasks well ahead of schedule, saving the client over 60% in business costs.
Requirements For The Project
Following the realization that their most experienced team members were being unnecessarily encumbered by day-to- day tasks instead of doing what they excel at, the operational leaders at Vertana contacted our team at Noon Dalton, seeking assistance with task and time management.
They were pursuing a solution that would allow them to outsource as many of these mundane tasks as possible, which could alleviate a lot of working pressure and increase the possibility for company growth and acquisition.
The tasks they wished to outsource included: customer support, order management, research and analysis, website management, purchasing, and accounting.
Challenges Tackled By Our Team
Due to the overflow of daily admin and operational responsibilities, the main challenge facing the professionals at Vertana was a lack of time and direction.
This was leading to a decrease in fresh ideas and planning, updated marketing, and customer acquisition. By deciding to work with us, our team at Noon Dalton assisted in resolving many of these challenges through the use of a remote team, including time management, reduced admin output requirements, and enhanced marketing and branding. All of which not only removed the original difficulties but helped enhance the company’s future potential as well.
Our Solution
As a leader in outsourcing, our specialists at Noon Dalton offer a myriad of services to companies of all sizes in diverse industries. We excel at assisting organizations who are looking to efficiently grow their operations, without having to add significant overhead expenses in the form of in-house staff.
These are the benefits we strove to provide to Vertana as well.
Our step-by-step process was as follows:
After the initial team meeting to discuss the level of requirements and plan our priority list, our system specialists began completing the most urgent tasks.
We began with a system research and analysis service to consolidate any outstanding necessities.
Using the acquired knowledge, we began assisting with customer support. Our financial experts provided in-depth and accurate accounting reports.
In order to ensure all details were under control, we provided professional website management, which included customer order management.
Finally, our marketing specialists provided refreshed marketing and branding designs, to improve monthly targets.
Results & ROI
By appointing our specialists at Noon Dalton as their virtual partner, the operational leaders at Vertana and all of their in-house members gained significant relief and system benefits. Over the year spent assisting in this, our team completed over 150 tasks before each set deadline.
The group at Vertana were immensely impressed with the convenience, accuracy, and passion with which we handled each task, and have since referred our services to their peers. In times where your company is in a period of high growth or you’re finding that there are not enough hours in the day to complete the important tasks at hand, gain exceptional business benefits by getting in touch with us today. Noon Dalton provides enhanced remote team services, and we have access to any and all talents required, including finance, administration, operations, and marketing.