Drop Shipping and Back Office Support for Car Parts Distributor
The client approached our team for back-office admin and e-commerce management. They needed help to fulfill and invoice orders from third-party vendors and from stock in their own warehouse. They also asked us to track the shipped parts from distribution to doorstep, as well as assistance with managing their online catalog and updating any new information.
The Client - FCP Euro
Based in Milford, USA, and established in 1986, the client is a European car parts distributor that started as an auto components store. The business has since become one of the automotive industry’s leading names in professional European car modification.
Following the launch of their online store in 2001, their services have grown to include genuine and OEM car parts, and custom car builds for motorsports. They also offer professional car repairs, maintenance services, and product deliveries.
This ongoing project has helped the client save over 60% in costs, with as much as 15-18 hours worth of work being completed in a single day.
Requirements For The Project
With the popularity of their online store rising, the client approached our team for back-office admin and e-commerce assistance.
They needed help to fulfill and invoice orders from third-party vendors and from stock in their own warehouse. They also asked us to track the shipped parts from distribution to doorstep using software called Coresense. To do this, we had to update their online billing portal whilst ensuring each package reached the customers on time and in perfect condition. Lastly, we were tasked with managing their online catalog and updating any new information.
This is an ongoing project. The tasks are being handled by our permanently employed data capturing team of eight members.
Challenges Tackled By Our Team
In taking on this project, our team came across three major challenges:
Training challenges – Because our teams were based in separate countries, the written training measures were not sufficient, as we did not have any visual examples to learn from.
Dependency challenges – The client often needed our team to work extended hours, holidays, and weekends to keep up with the demand for a 24-hour website.
Communication challenges – There was difficulty in communicating all of the details involved in each task, as we did not have an open information line when starting out
We believe that remote teams can be as strong, if not better, than any in-house team. We have spent the last nine years perfecting our services and strive to provide the best solutions to every problem. In order to meet the challenges of this case head-on, we used a step-by-step process
Our step-by-step process was as follows:
Once the initial project was launched, the client sent us the login details for their online website and billing portal. This included access to their invoicing account.
We started using the live desktop sessions and weekly meetings to improve the training and communication requirements while evaluating our output against the client’s new stock.
Our team monitored the outgoing orders closely and documented all the completed deliveries on a 24-hour basis.
To alleviate the pressure of the long working hours, we agreed on an extra income for any hours beyond our normal shifts, including holidays and weekends. We invoiced each customer and categorized the billing information for the client.
Finally, we updated their online catalog with new products and deals.
Results & ROI
Both parties have greatly benefited and the overall productivity levels have never been better. Through our assistance, the client gained a professional remote team at a much lower rate than in the US. They have seen as much as 15-18 hours worth of work being completed in a single day, thereby removing a substantial amount of pressure from their in-house teams.
We have gained a wealth of industry knowledge, including the use of new software and tools. The client has such trust and confidence in us that the team now carries out the tasks even when the company is closed for holidays in the US. As the website grows and becomes even more successful, we will continue to provide the level of quality the client has come to expect.